Your Receptionist. Always On.
Never Overwhelmed. Stop Missing Calls.
The AI Receptionist that knows your business — answering, routing, and capturing information 24/7, so your team only handles what matters.
Greet Every Caller. Miss Nothing.
Your AI Receptionist greets callers with professional, human-like conversations across every branch — answering questions from your own knowledge base and routing each call to the right person. Never miss a lead, even after hours.
On-Brand, Multilingual Interactions
Engage callers in their preferred language with natural conversations that reflect your business identity.
Automated FAQs & Intelligent Routing
Instantly answer common questions from your knowledge base and route calls to the right department or person.
Performance Insights & Reporting
Real-time analytics and detailed reports to monitor performance, track trends, and make data-driven decisions.
Appointment Scheduling & Cross-System Automation
Book appointments and sync data across your systems, reducing manual work and improving efficiency.
Every Missed Call is a Missed Opportunity
Sound familiar? These cost your business money every single day.
Calls Unanswered After Hours
Every call that rings out after 5pm is revenue walking to a competitor who picked up.
Staff Stuck on Routine Queries
Your team spends hours on FAQ calls and basic routing — work a capable AI handles instantly.
IVR Menus Frustrate Callers
“Press 1 for sales…” Callers abandon. Legacy menus kill satisfaction before anyone speaks.
Agents Blind on Every Transfer
Callers repeat themselves every transfer. No context handed over. Frustrating for everyone.
From Ring to Resolution in Seconds
No hold music. No menu maze. No missed context. Natural, intelligent call handling from the first ring.
Caller Connects
AI answers instantly — day or night, weekdays, weekends, public holidays.
Natural Conversation
Understands caller needs in plain language. Answers from your knowledge base. Collects what you’ve configured.
Smart Routing
Caller transferred to the right person. Full summary on your agent’s screen before they say hello.
Full Visibility
Every call logged, transcribed, summarised. Syncs to your CRM. In your dashboard anytime.
Set Up in Minutes. Customise Completely.
Choose voice personas, set languages, define routing rules, and build the knowledge base your callers need answers from.
Multiple voice personas — choose the right tone for your brand
Per-language configuration — different voice per language, auto-detected
AI engine selection — choose the AI model powering each receptionist
10,000-character system prompts — full control over persona and guardrails
Everything Your Business Needs
Every feature below is live in the DSE Connect AI Receptionist platform.
24/7 Always On
Answers every inbound call — weekends, public holidays, after-hours. No exceptions.
Natural Language Routing
Callers say what they need. AI routes to the right person or department automatically.
Your Knowledge Base
Upload FAQs, guides, product docs. AI answers from your approved content only.
Multi-Language
Detects caller language and responds in kind. Multiple languages per receptionist.
Data Collection
Captures caller details mid-conversation. Delivered to agent screen before transfer.
CRM Integration
Auto-syncs call data to Salesforce, HubSpot, Zoho, and more. Zero manual entry.
Live Workflow Triggers
Connect to booking systems, ERP, ordering platforms. Trigger actions mid-call.
Transcription & Reports
Every call transcribed and summarised. CDR logs and QoS monitoring built in.
Zoho CRMSalesforceHubSpotBitrix24Odoo
Zoho DeskZendeskAll DSE Connect AI Receptionist deployments are handled in accordance with POPIA. View our Privacy Policy for full details on how we process and protect call data.
Let the AI Attendant pick up WhatsApp calls too
On DSE Connect hosted packages that include the WhatsApp Calling add-on, the AI Attendant can answer WhatsApp callers and direct them to the right team or extension. Both are paid add-ons, quoted separately. Hosted packages only.
A receptionist that never misses a call
AI Receptionist is a paid add-on on DSE Connect hosted packages only.
Answers every call
Greets callers, understands what they need and routes or takes a message, including after hours.
Books and captures details
Collects names, numbers and reasons for calling and sends them to your team.
Transcript and summary
Every handled call can produce a written transcript and a short summary.
Logs to your CRM
Pass call details into your CRM or helpdesk on supported integrations.
Warm hand-off to a person
Transfers to the right extension or queue when a human is needed.
Runs on your DSE Connect PBX
Works with your existing numbers, business hours and call flows.
Voicemail, a human receptionist or an AI Receptionist
| Voicemail | Human receptionist | AI Receptionist | |
|---|---|---|---|
| Answers instantly | No | Within office hours | Yes |
| Handles several calls at once | Not applicable | No | Yes |
| Written summary of each call | No | Manual notes | Yes, as a paid add-on feature |
| After-hours cover | Message only | No | Yes |
| Hand-off to a person | No | Yes | Yes |
Frequently asked questions
What does the DSE Connect AI Receptionist do?
It answers inbound calls, greets the caller, answers from a knowledge base that you supply and routes the call to the right team or extension. It is built to reduce missed calls, especially after hours and when staff are busy.
Is the AI Receptionist the same as the AI Attendant for WhatsApp calls?
They are related but quoted separately. The AI Attendant is a paid add-on that answers inbound WhatsApp calls on the DSE Connect hosted PBX. Both are paid add-ons on DSE Connect hosted packages, and neither is included as standard.
Are call transcription and recording included?
No. Call recording and transcription are paid add-ons on DSE Connect hosted packages only. Transcription is not available on the Starter plan, and usage is billed separately. Your business remains responsible for telling callers that calls may be recorded.
Can the AI Receptionist connect to our CRM?
The AI Receptionist page lists integration with Zoho CRM, Salesforce, HubSpot, Bitrix24, Odoo, Zoho Desk and Zendesk. What is connected for your business is scoped and confirmed with you during setup.
How to set up the DSE Connect AI Receptionist
- Share your call flowTell us who should receive which calls, your business hours and the questions callers ask most.
- Build the knowledge baseWe load the answers you approve into the AI Receptionist so it answers in your terms.
- Set the routingWe map departments and extensions so each caller is sent to the right place.
- Review and adjustWe review real calls with you and adjust the knowledge base and routing.